Postmortem -
Read details
Jul 20, 15:27 CEST
Completed -
We have deployed a patch to reduce the number of asynchronous events that need to be processed by our system.
Combined with the application caches now being fully warmed up, this has resulted in stable system performance for more than an hour. Our systems are fully operational and handling the current load without issue.
We will continue to monitor the situation closely, but the incident can now be considered resolved.
A detailed post-mortem will be shared to provide a complete timeline of the incident, its root cause, and the actions taken to resolve it.
Thank you for your understanding and patience throughout this incident.
Jul 20, 13:42 CEST
Update -
Our hosting provider has published a public incident report regarding the root cause of the database failures affecting Golive and Time Squad:
https://public-cloud.status-ovhcloud.com/incidents/bn54j3232tlv
As the resolution on his side side has taken longer than expected, we activated our business continuity plan and restored a new database from one of our backups.
Time Squad is now fully operational.
The main Golive features are also back online and operational. However, notifications, automations, and scheduling conflict checks are currently experiencing performance issues due to the length of the outage and the recovery of asynchronous events. We are actively working to fully resolve these issues, but you may still experience occasional disruptions over the coming hours.
Once again, we sincerely apologize for the impact of this incident. Although the root cause was outside of our control, we took every possible step to minimize its impact by implementing our business continuity plan.
Jul 20, 12:11 CEST
Update -
The incident is still ongoing, and our hosting provider is actively working to resolve it.
We will provide another update as soon as we have additional information.
We sincerely apologize for the extended service disruption and appreciate your patience.
Jul 20, 07:46 CEST
Update -
Following an incident during a maintenance operation performed by our hosting provider, our database service is currently unavailable.
We are in contact with them, and they are actively working to resolve the issue.
We will keep you updated as soon as we have more information.
We apologize for the inconvenience this has caused.
Jul 20, 00:25 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:30 CEST
Scheduled -
Our hosting provider is currently rolling out a security patch across several infrastructure components.
This weekend, they will apply the patch to the machines hosting our production database.
The scheduled maintenance window is from 2026-07-17 18:30 UTC to 2026-07-20 07:00 UTC.
During this maintenance period, an outage of up to 30 minutes may occur.
We apologize for any inconvenience this may cause. This maintenance is being carried out by our hosting provider and is beyond our control.
Thank you for your understanding.
Jul 17, 15:00 CEST
