Golive Cloud - Major system outage

We apologize for inconvenience caused by this first major outage of Apwide Golive Cloud.

Root cause

Outage was caused by a failure of the middleware managed by our hosting provider.

What we have done to restore the service

We have first safely transferred all customer data to an alternate data center. We have then deployed our applicative stack to fully restore the service for our customers.

What we have learned from this incident

• low level infrastructure or middleware failures happen an may happen again in the future
• monitoring of our services works well. We were instantly aware of the incident
• we are able to rebuild from scratch our productive infrastructure. This means that our disaster recovery procedure (DRP) is fully operational

What we will improve for the future

• we will improve our DRP in order to reduce the outage duration if we have to switch again from a data center to another
• we will better integrate Status Page to improve communication about status of our services with our customers

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Thanks for having read this postmortem and for trusting Apwide Golive.
We are at your disposal to answer to your questions.

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Enjoy your day, Kind Regards,

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Guillaume Vial / David Berclaz
CEO’s